Return Policy Page

hydrobangla.com Return Policy

At hydrobangla.com, we are committed to ensuring your satisfaction with every purchase. If you receive a product that doesn't meet your expectations or if there is an issue with your order, we offer a hassle-free return process. Please read our return policy carefully before initiating a return:

1.       Products Did Not Match with Ordered Materials: 

If the products you received differ significantly from what you ordered, you are eligible for a return or exchange. Please contact our customer support team immediately after receiving the order.

2.        Did Not Match with the Brand You Ordered:

In case you receive a product from a different brand than what you originally ordered, you can request a return or exchange. Contact our customer support team immediately after receiving the order.

3.        Weight, Quantity, Dimension, and Other Parameters Did Not Match with Your Order: 

If the received products do not match the specified weight, quantity, dimension, or other relevant parameters as per your order, please contact us immediately after receiving the order to request a return or exchange.

4.       Product Received in Damaged Condition: 

We take great care in packaging your order, but if you receive a damaged product, please take photos of the damaged item and packaging, and contact our customer support team immediately after receiving the order for a return or replacement.

5.        Packaging of the Original Products is Open, Seal Broken, Torn, or Damaged: 

We only accept returns for products with unopened and undamaged packaging. If you receive a product with a broken seal or damaged packaging, please contact us immediately after receiving the order for a return or exchange.

6.        Expired Products: 

If you receive products that are expired or close to their expiration date, please contact us immediately after receiving the order to request a return or exchange.

7.       Incorrect Quantity Received: 

If the quantity of products you receive is different from what you ordered, please contact us immediately after receiving the order to resolve the issue.

8.       Change of Mind: 

If you change your mind about a purchase, we do not accept returns for reasons other than those mentioned above.

How to Initiate a Return: 

To initiate a return, please contact our customer support team at phone number: +880 160 120 4000 with your order details and a clear description of the issue. Our team will guide you through the return process.

Important Notes: 

All return requests must be made immediately after receiving the order.

Please ensure that the product is returned in its original packaging with all accessories and labels.

Returns will be processed in accordance with our discretion and the specific details of your case.

At HydroBangla.com, we value your satisfaction, and we are committed to resolving any issues you may encounter with your order. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team for assistance.